Privacy Policy

At BMD Freight, your privacy is of the utmost importance. We are committed to ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information, as well as the rights you have regarding your data. By accessing our website or using our services, you consent to the practices described in this policy.

1. Introduction to Privacy Policy:

This policy applies to all individuals who access our website or use our services. "You," "your," or "user" refers to anyone using the BMD Freight website or services. "We," "our," or "us" refers to BMD Freight and its affiliates. By using our website or services, you acknowledge that you have read and understood this policy and agree to its terms.

2. Minors and Age Restrictions:

Our website and services are not intended for children under the age of 18. If you are under 18, you may only use our services with the permission and supervision of a parent or legal guardian. We do not knowingly collect or solicit personal information from individuals under the age of 13. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will delete that information as soon as possible.

3. Information We Collect:

To provide our car transport services effectively, we collect different types of information from you, which may include:

Personal Information: We collect details such as your name, contact information (phone number, email address), home address, billing address, and other information required to provide quotes and process your transactions.
Vehicle Information: In order to arrange car transport, we collect information about your vehicle, including the make, model, year, and Vehicle Identification Number (VIN).
Payment Information: When you book our services, we securely collect your payment details, such as credit/debit card information, billing address, and other necessary details to process transactions.
Website Usage Information: We collect data about how you interact with our website, including IP addresses, device type, browser information, pages visited, and the duration of visits. This helps us optimize user experience and improve website functionality. We may also use cookies and similar technologies to collect this data.
Correspondence and Communication: If you contact us via email, phone, or through our website, we may retain your messages and any related communication to help resolve issues or improve customer support.
Correspondence and Communication: If you contact us via email, phone, or through our website, we may retain your messages and any related communication to help resolve issues or improve customer support.
Reviews and Testimonials: If you leave a review on our website or third-party review platforms, we may collect the content of that review and related information.

4. How We Use Your Information:

We use the collected information for several purposes, including:

Providing Services: We use your information to provide quotes, process car transport bookings, coordinate pick-ups and deliveries, and arrange the logistics of vehicle transportation.
Communication and Updates:We use your contact details to send you booking confirmations, service updates, and notifications about promotions or changes to our services.
Website Enhancement:We analyze usage data to improve website features, content, and user experience. This helps us ensure that our website is functional, secure, and user-friendly.
Marketing and Promotions: With your consent, we may send you marketing communications about special offers, discounts, or new services. You have the right to opt-out of these communications at any time.
Legal Compliance:We may use your information to comply with legal obligations, respond to legal requests, or resolve disputes. This includes sharing information when required by law or in response to subpoenas, court orders, or other legal processes.

5. Protection of Your Information:

At BMD Freight, we use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include encryption, secure servers, and access controls. However, no data transmission over the internet is 100% secure, and while we make every effort to protect your data, we cannot guarantee absolute security.

6. Sharing Your Information:

We may share your information with the following parties:

Transport Carriers: We share necessary details with the transport carriers to facilitate the safe and timely delivery of your vehicle.
Service Providers: We work with third-party service providers for payment processing, customer support, and other operational services. These third parties are only allowed to use your data as necessary to perform their functions and are obligated to protect your data.
Legal Obligations: We may disclose your information to comply with legal obligations, respond to law enforcement requests, or protect our legal rights and interests.

7. Email Communications and CAN-SPAM Act Compliance:

BMD Freight complies with the CAN-SPAM Act of 2003. When you provide us with your email address, we may use it for the following purposes:

Service-Related Emails: We will send you important information regarding your booking, such as service confirmations, updates, or issues related to your transport service.
Marketing Emails: With your consent, we may send promotional emails about discounts, new services, or special offers.
Administrative Notices: We may use your email address to send you administrative notices regarding changes to our policies, terms & conditions, and other important updates.
Opt-Out: You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly at privacy@bmdfreight.com.

8. Text Message Communications:

If you provide consent, BMD Freight may send you text messages related to your vehicle transport service, including quotes, booking confirmations, pickup scheduling, driver assignment details, delivery updates, and customer support communications. Message frequency varies. Message and data rates may apply. You can revoke consent and stop receiving SMS messages at any time by replying STOP to any of our messages, and you may reply HELP for assistance. BMD Freight does not share or sell mobile phone numbers to third parties for marketing purposes.

9. California Online Privacy Protection Act (CalOPPA):

In compliance with CalOPPA, we have the following practices:

Anonymous Access: You may visit our website without providing personal information.
Privacy Policy Access: We provide a link to this Privacy Policy on our homepage or the first page after entering our website.
Policy Updates: If we make any changes to this policy, we will notify you through an updated Privacy Policy on our website.
Updating Personal Information: You can update your personal information by contacting us at privacy@bmdfreight.com.

10. Do Not Track Signals:

We honor Do Not Track (DNT) requests from your browser. If you have DNT enabled, we will not track or collect browsing data from your device.

11. Links to External Websites:

Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the date of the last revision will be indicated.

13. Acceptance of Privacy Policy:

By using our website or services, you accept this Privacy Policy and agree to its terms. If you do not agree with this policy, please refrain from using our website and services.

14. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: info@bmdfreight.com